The role of non-normality and nonlinearity in flame-acoustic interaction in a ducted diffusion flame is investigated in this paper. The infinite rate chemistry model is employed to study unsteady diffusion flames in a Burke-Schumann type geometry. It has been observed that even in this simplified case, the combustion response to perturbations of velocity is non-normal and nonlinear. This flame model is then coupled with a linear model of the duct acoustic field to study the temporal evolution of acoustic perturbations. The one-dimensional acoustic field is simulated in the time domain using the Galerkin technique, treating the fluctuating heat release from the combustion zone as a compact acoustic source. It is shown that the coupled combustion-acoustic system is non-normal and nonlinear. Further, calculations showed the occurrence of triggering; i.e. the thermoacoustic oscillations decay for some initial conditions whereas they grow for some other initial conditions. It is shown that triggering occurs because of the combined effect of non-normality and nonlinearity. For such a non-normal system, resonance or 'pseudoresonance' may occur at frequencies far from its natural frequencies. Non-normal systems can be studied using pseudospectra, as eigenvalues alone are not sufficient to predict the behaviour of the system. Further, both necessary and sufficient conditions for the stability of a thermoacoustic system are presented in this paper. © 2008 Cambridge University Press.