The purpose of this paper is to analyse the relationship between organisational change processes and its impact on individuals from the perspective of enterprise resource planning (ERP) users. The study is based on the perceptions of ERP users on change processes adapted in their organisations and its outcome at an individual level. The perceptions were obtained by means of a questionnaire survey administered to 160 respondents from India. The data collected has been analysed using statistical techniques such as multiple regressions. At an academic level, the study enables one to study the performance of the change processes from the perspective of the end user of ERP. For practitioners, these relationships would facilitate decision-making on change processes as per their impact. To the best of our knowledge, a study of this nature is the first of its kind in India. Evaluation of a change process in an ERP context highlights the importance of elements other than technical aspects that have generally been the focus of several ERP studies. Copyright © 2010 Inderscience Enterprises Ltd.

T J Kamalanabhan

Department of Management Studies

CHANGE FACTORS

CHANGE OUTCOME

CHANGE PROCESS

CRITICAL SUCCESS FACTOR

CSFS

DECISION

ERP USERS

Evaluation

India

INDIVIDUAL IMPACT

RELATIONSHIP

decision making

resource allocation

Surveys

Enterprise resource planning

IIT Madras is a public technical and research university located in Chennai, Tamil Nadu. Founded in 1959, it is recognised as an Institute of National Importance.

IIT Madras has been ranked as the top engineering institute in India for four years in a row by the National Institutional Ranking Framework of the MHRD

It currently offers undergraduate, postgraduate and research degrees across 16 disciplines in Engineering, Sciences, Humanities and Management. About 596 faculty belonging to science and engineering departments and centres of the Institute are engaged in teaching, research and industrial consultancy.

IIT Madras

Change processes and its impact on individuals: perception of ERP users in India

International Journal of Information Systems and Change Management

Any technological development in an organization leads to great change at an individual and organizational level. The new demanding responsibilities during an information technology (IT) intervention tend to create mental unrest, fear, and friction in the workforce, more so in a developing country like India. The unique issues faced by India could be rooted in its history of information communication technology (ICT) development in purely Indian origin organizations. The IT growth in this context has been unbridled and too fast paced, taking the workforce by surprise in a short time span. From basic rudimentary IT systems in the country, these organizations have moved to sophisticated packages such as enterprise resource planning (ERP) to address the business pressures, information integration issues, and expectations arising from competition with multinationals operating in the same space. In this context it becomes important to test and evaluate the required elements in a change program to ensure better outcomes, keeping in mind the Indian context and its sociocultural differences. This article describes the evolution of evaluation framework, summarizes the relevant ERP literature, and attempts to choose the change factors that should be included in a multistage change program to achieve an individual impact level of outcome irrespective of the origin of the organization. This framework would need to be further tested in an Indian corporate scenario through a survey of change recipients with focus on any particular weak link in the stages of change, and the differences, if any, would need to be studied by comparison with Western origin organizations that have adopted robust multistage change programs resulting in high individual level change outcome.

Journal of Transnational Management

Evaluation and importance of a pre-change stage in an enterprise resource planning (ERP) implementation perspective in India: A conceptual framework

Maximizing Return on Investment Using ERP Applications

A Historical Business Perspective of ERP

Information & Management

The role of readiness for change in ERP implementation: Theoretical bases and empirical validation

Industrial Management & Data Systems

Expectation and reality in ERP implementation: consultant and solution provider perspective

International Journal of Managing Projects in Business

Using vision as a critical success element in project management

Change processes and its impact on individuals: Perception of ERP users in India

Journal	International Journal of Information Systems and Change Management
ISSN	14793121
Open Access	No