Vaibhav Chawla - IIT Madras Researcher profile

Personal profile

Areas of Interest

Customer recovery over social media
Product returns in E-tailing
Service recovery in B2C and B2B contexts
Chatbots and custome service
Social media usage in selling
Positive psychology concepts (such as mindfulness, spirituality, ego etc.) in selling.
Mindfulness & Sales Call Reluctance

Awards and Honors

Winner of the “MOST PROMISING DISSERTATION AWARD” for Management, Spirituality and Religion Division at 71st Annual Academy of Management Meeting in San Antonio, Texas, USA, August 12-16, 2011.
Selected for Doctoral Travel Fellowship, Academy of Marketing Science (AMS), 2nd Biennial AMS Doctoral Consortium held in conjunction with World Marketing Congress, Reims, France, July, 2011. (Could not attend)
Best Proposal Award in Early Proposal Tracks, IIM Ahmedabad, 4th IIM A Doctoral Consortium, Ahmedabad,
January, 2011.

Experience

Assistant Professor at IFMR Business School, Chennai from April 2013 – Sept., 2015
Senior Faculty Associate at IFMR Business School, Chennai from Nov., 2012 – March, 2013

Publications (9)View all

Network (3)View all

Sushanta Kumar PanigrahiAssociate Professor
- Department of Mechanical Engineering
1 publications in common
Rengaswamy JayaganthanProfessor
- Department of Engineering Design
1 publications in common
Ganesh L SRetried Professor
- Department of Management Studies
1 publications in common