Publications - 26Publications - 26
Publications - 26Personal profile
Education Qualification
Ph.D. Indian Institute of Technology, Madras. 1997
Areas of Interest
Teaching Interests
- Strategic Management
- Business Models
- IT Outsourcing and IT Strategic Planning
- Technology Management
- Global Business Management
- Contemporary Issues in Management
Research Interests
- Modelling Technological Change and Managing Innovation;
- Organizational Frameworks for Business Excellence;
- Total Quality Management and Service Quality;
- Global IT Outsourcing Strategies;
- Education Management and e-Learning.
Experience
Professor Indian Institute of Technology, Madras 2010 - Present
Expertise
Management
Publications (26)View all
ArticlesCustomer satisfaction in Indian hospitals: Moderators and mediators2015 | American Society for Quality- JournalAn importance performance analysis of performance dimensions in public hospitals2014 | Inderscience Publishers
Network (9)View all
