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Untapped resources! amazing potential! TeNeT's rural BPO initiative
Published in
2007
Volume: 241
   
Pages: 21 - 33
Abstract
DesiCrew is a unique Business Process Outsourcing (BPO) initiative that provides high volume data related services at an affordable cost from rural areas across India. The model provides cost cutting alternatives to urban clients and new sources of income and employment to the villagers, by leveraging Internet technology. The DesiCrew central team in Chennai manages training of rural workforce, distribution and monitoring of work, quality control and client interaction all remotely. In this paper, we describe the Rural BPO model and one specific application, data entry of forms. We describe the software, Pegasus, developed for this purpose and explain the management of the distributed workforce. © 2007 International Federation for Information Processing.
About the journal
JournalIFIP International Federation for Information Processing
ISSN15715736
Open AccessYes
Concepts (10)
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    Wireless telecommunication systems
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    BUSINESS PROCESS OUTSOURCING
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    CHENNAI
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    CLIENT INTERACTION
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    COST CUTTINGS
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    HIGH VOLUMES
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    INTERNET TECHNOLOGY
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    NEW SOURCES
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    PEGASUS
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    Rural areas