Header menu link for other important links
X
Interpersonal trust and employee knowledge sharing behavior: Creative performance as the outcome
Published in Emerald Group Publishing Ltd.
2019
Abstract
Purpose: The main purpose of this paper is to investigate the effect of benevolence-based, competence-based and integrity-based trust in peers on the employees’ voluntary knowledge contribution and knowledge seeking with them. In addition, this study aims to explore how engaging in knowledge-contribution and knowledge-seeking behavior with peers influences an individual’s creative performance at work. Design/methodology/approach: A questionnaire-based survey was used and data were collected from 401 professionals working in information technology companies. Structural equation modeling was used to test the hypotheses. Findings: Benevolence-based trust and competence-based trust positively influence the extent to which individuals voluntarily engage in knowledge contribution and knowledge seeking with peers. Contrary to expectations, integrity-based trust has a negative effect on knowledge-seeking behavior at workplace. The results also provide evidence for a significant positive relationship between both types of knowledge sharing behavior and employees’ creative performance. Originality/value: The present study differs from existing studies by offering a theoretical model that integrates different types of knowledge sharing, its antecedents and the differential impact on employee creativity. The model incorporates the knowledge-seeking dimension of individual knowledge sharing behavior, which has received relatively less attention in extant literature, and provides a conceptual comparison of different behavioral contexts in a single study. While prior studies have predominantly explored the antecedents of knowledge sharing, this study is among the few that have simultaneously looked into the outcomes of knowledge sharing at individual level. © 2019, Emerald Publishing Limited.
About the journal
JournalVINE Journal of Information and Knowledge Management Systems
PublisherEmerald Group Publishing Ltd.
ISSN20595891
Open AccessNo
Concepts (9)
  •  related image
    Personnel
  •  related image
    Surveys
  •  related image
    BENEVOLENCE-BASED TRUST
  •  related image
    COMPETENCE-BASED TRUST
  •  related image
    CREATIVE PERFORMANCE
  •  related image
    INTEGRITY-BASED TRUST
  •  related image
    KNOWLEDGE CONTRIBUTIONS
  •  related image
    KNOWLEDGE SEEKING
  •  related image
    Knowledge management