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Information quality and banking success: Evidence from the Indian banking industry
Published in
2008
Abstract
The advent of Information Technology (IT) is rapidly changing the banking industry. Banks are viewed as information processors and provide an interesting focus of information problems in decision-making. Information is itself a product that customers and staff in any organization consume. Poor information quality has a significant impact on banking and the importance of information quality to current business practices has long drawn attention of practitioners and academicians. This paper aims to broaden the understanding about information quality as a critical factor through which information technology spreads its influences on the banking success. In the context of Indian banking, this study examines how banking technology has benefited through information quality. A research framework and associated hypotheses are proposed. An empirical survey was conducted and questionnaires were distributed to 300 bankers. A total of 270 valid observations was collected and analyzed using multiple regressions using OLS technique. The results suggest that information quality has positive effects on the banking success.
About the journal
JournalProceedings of the 2008 International Conference on Information Quality, ICIQ 2008
Open AccessNo
Concepts (8)
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    Indian banks
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    Information quality
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    IS SUCCESS
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    NET BENEFITS
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    User satisfaction
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    Information technology
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    Surveys
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    Information analysis